Dispatcher

Job description

*This position is in-office in the city of Inglewood, CA. Work Schedule: This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well. Job Overview: Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Key Responsibilities: - Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians. - Communication Point: Act as the main point of contact for field teams, customers, and management. - Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. - Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations. - Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents. - Emergenc...