Service Advisor

Job description

As a Service Advisor , you’re one of the most important team members at Norm Reeves Toyota Dallas . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us! What You’ll Do: - Greet guests as they arrive in the Service drive - Communicate empathetically with guests about their vehicle - Offer solutions and added services to guests - Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest - Provide timely follow-up progress of each repair order and contact guests with repair changes - Analyze quality control reports and maintain a high Customer Service Index Score - Process monetary transactions What You’ll Need: - Full time availability. You’ll also need to be at least 18 years old. - A valid driver’s license and acceptable driving record - Creative, positive, team player attitude - Ability to analyze situations and make wi...