Service Administrator

Job description

Overview Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department. Responsibilities: If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond. Apply today and take the next step towards a rewarding career with Titan Machinery! - Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction - Customer Interaction and Experience : Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction - Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure effici...