Head of Workplace

Job description

About the Team This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment. Responsibilities: Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently. Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments. Leading global credentialing initiatives, managing access control systems, and coordinating security operations. Overseeing energy tracking, sustainability initiatives, and biophilia guidelines. Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program. Managing internal audiovisual operations and ensuring effective digital signage oversight. Ma...