EFT Payments Specialist II
TIB, N.A. · Farmers Branch, Texas, US
Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We ta...
Job description
Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Customer Service Associate that p rovides inbound/outbound cardholder support and customer service for TIB card issuing programs. MAJOR DUTIES/ACCOUNTABILITIES: - Processes and verifies payments denominated in USD and Foreign Currency. - Resolves all exception items identified in Stopped Incoming, Unsent Domestic, and Unsent International workflows. - Validates the authenticity of outgoing payment request. - Reverses all incoming transactions with ambiguous or missing information. - Resolves all EFT inquires/investig...