Program Manager, Key Accounts - Atlanta, GA

Job description

I. Job Summary The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities in industries such as Multi-Family, Healthcare, Manufacturing and Industrial, Restaurant and Retail as well as Distribution. For this role, we need someone who is local to the Atlanta area . II. Essential Duties and Responsibilities: - Provide exceptional customer service to large accounts. - Handle after-hours calls and bid work. - Conduct site visits, waste audits, and address safety concerns. - Manage highly transactional accounts. - Establishes and maintains a high level of customer satisfaction. - Communicates to and works to resolve unique customer issues. - Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability. - Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. - Proposes customer solutions that are compliant with appropriate local, state and federal reg...