Data & Adoption Lead

Job description

Who you are Experience delivering change into retail, stores, contact centres, supply chain, or operational environments . Proven experience delivering change, adoption, or transformation in data, digital, technology, or business change programmes. Strong stakeholder management skills, with the ability to influence without authority. Confident communicator, able to turn complex or technical concepts into clear, colleague focuse d messages. Experience in partnering with Product, Delivery, and Technology teams to translate solutions into real worl d adoption. What you will do: Own and deliver end-to-e nd adoption for Data & AI initiatives, ensuring colleagues are ready, confident, and supported to change how they work. Lead change impact assessments and readiness activities aligned to delivery milestones. Design and deliver communications, engagement, and training plans , tailored to different colleague audiences (including retail roles). Act as the adoption point of contact across Product, Delivery, Data, AI, Governance, and the business . T rack adoption, sentiment, and risks, escalating where adoption threatens value realisation and supporting teams to course correc t. Everyone's...