Technical Customer Care Specialist I (XTIME)

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Technical Customer Care Specialist I Management Level: Individual Contributor Flexible Work Option: Can work remotely but need to live in the specified city, state, or region Travel %: No Work Shift: Variable Compensation: Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care...