Retail Operations Manager

Job description

Role Overview Sodexo is seeking a high‑impact Retail Food Operations Manager to support retail dining services at Children’s Hospital Los Angeles, a 495‑bed pediatric acute care hospital. This is a high‑volume, fast‑paced healthcare environment where Sodexo has proudly managed food services for over two decades and recently renewed the contract in September 2025 for an additional five‑year term. The Retail Food Operations Manager will oversee café, vending, and family pantry services, leading a large frontline team while partnering with hospital leadership to deliver exceptional service, quality, and financial results. What You'll Do: - Lead retail food service operations including a primary café open 23 hours per day, vending services, and a family pantry, supporting an average of 2,300–2,700 daily covers with $25K–$29K in daily revenue. - Oversee and develop a team of approximately 30 non‑union Sodexo employees, supported by four client‑paid supervisors, to ensure consistent service excellence, safety, and compliance. - Manage daily operational execution including scheduling, labor management, inventory control, merchandising, and cash handling in a high‑volume pediatric healthca...