Patient Access Specialist

Job description

Description: ***Monthly discretionary bonus*** ***Salary starting $20.00 per hour and up*** **Medical, dental, vision benefits effective 1st of the month following hire date. Patient Access Specialist Job Purpose: The Patient Access Specialist (PAS) is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other internal and external parties. The PAS will schedule healthcare appointments, answer questions, create documents for the medical chart, troubleshoot problems and provide information on behalf of Advanced Pain Care. DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: ESSENTIAL FUNCTIONS - Ensures accurate, compliant and timely response to patients to ensure optimal customer service. - Answers multi-line phone calls and sends messages to the appropriate departments; transfers calls only when deemed necessary. - Responsible for scheduling, rescheduling, and cancelling appointments. - Notates any changes to appointments in the patient’s medical record. - Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. - Writes cleri...