Quality Assurance Analyst

Job description

Be part of Betfred's next chapter At Betfred, we’re proud of where we’ve come from – a strong retail heritage, an expanding digital footprint, and a foundation built on resilience, independence, and a deep connection to our customers. As we accelerate our growth and reimagine what excellence looks like in the gambling industry, we’re evolving how we operate — smarter systems, sharper performance, and an unwavering commitment to quality in everything we do. That’s where you come in. We’re looking for a Quality Assurance Analyst to help uphold and enhance the standards that define Betfred. Reporting to the Quality Assurance Manager, you’ll play a key role in ensuring our operational processes are effective, compliant, and consistently aligned with our customer-first principles. Your role in our journey: The Quality Assurance Analyst (QA) plays a key role in maintaining and enhancing quality standards across customer interactions and compliance activities — including Safer Gambling, Customer Due Diligence (CDD), Customer Service, and Complaints handling. You’ll support the delivery and continuous improvement of a robust QA framework that ensures consistency, regulatory compliance, and...