Remote Service (PRS) Lead

Job description

Job Title Remote Service (PRS) Lead Job Description: Remote Service (PRS) Lead Responsible for developing and deploying Philips Remote Services (PRS/RSN) solutions for healthcare facilities, ensuring optimal connectivity, and providing support through phone or remote assistance. Your role: - Develops and deploys Philips Remote Services (PRS/RSN) solutions for healthcare facilities to ensure optimal connectivity and provide direct support via phone or remote assistance to resolve connectivity issues and maintain service continuity. - Takes complete ownership of connectivity-related events from initiation through resolution, ensuring timely and effective problem-solving while escalating unresolved issues to higher levels of support as needed. - Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance. - Implements and advocates for best practices in remote service delivery, continually diagnosing and resolving connectivity problems efficiently, and regularly reviews and refines processes to enhance service quality and operational efficiency. - Utilizes strong c...