RADIATION ONCOLOGY PATIENT ACCESS REPRESENTATIVE SYR
U.S. Urology Partners · New York City, New York, US
The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous , and professional manner and receiving/...
Job description
About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous , and professional manner and receiving/answering incoming telephone calls in the same manner , as applicable . The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage . Certain duties may vary based on office location and department structure. What You’ll Be Doing: Greets patients and visitors in a prompt, courteous, and helpful manner . Effectively handles the patient check-in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system Verifies and updates current insurance information with the Patient Collects Patient payments: Performs all other duties as assigned. What We Expect from You: High School Diploma: Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a...