Site Manager | Lead the Business. Drive the Experience.

Job description

WHAT YOU'LL OWN: Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site. Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed. Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty. Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction. Drive performance and results- Be present a minimum of 45 hours per week. Own your site's sales, labor, and operational metrics — understand the numbers, speak to the gaps, and course-correct before small issues become bigger ones. Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times. Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably. Use dat...