Customer Service Advisor - Multilingual

Job description

This role is a critical position within our high-volume Call Center environment. As a Customer Service Advisor, you will contribute to WEX's reputation as a market leader by ensuring first-time resolution of customer queries. You will be part of a strong, supportive team that puts our customers first to deliver an exceptional level of service and meet customer satisfaction targets. This frontline position will spend its day connecting directly with our customers providing high-quality phone support in a fast-paced, live-queue environment. We are looking for team members who enjoy staying busy and are comfortable handling inbound calls throughout their shift. To ensure we meet our service commitments to our customers, this role relies on structured scheduling and reliable attendance. You’ll work as part of a coordinated team on a rotating roster, with shifts and breaks clearly planned in advance to help you balance work and life while keeping our operations running smoothly. This role works business days across Australia, Guam, Saipan, Singapore and Hong Kong, and work hours to align to these countries, 8.30 - 5.06pm, 11.45 - 8.00pm and 12.45 - 9.00pm during daylight savings. This r...