Message Center Operator
West Florida Medical Center Clinic · Pensacola, Florida, US
Description JOB SUMMARY Doctors Call Center (DCC) is responsible for routing calls through the tower and satellites 12 hours per day, 7 days per week. This d...
Job description
Description JOB SUMMARY: Doctors Call Center (DCC) is responsible for routing calls through the tower and satellites 12 hours per day, 7 days per week. This department is also an answering service that answers for MCC Physicians as well as out-sourced clients. WORK SCHEDULE: This position is scheduled for 25 hours per week. Hours are Monday from 7:00 AM until 12:00 PM; Wednesday and Thursday 7:00 AM until 1:00 PM; and Friday 11:00 AM until 7:00 PM and may include holidays as needed. Flexibility is necessary to meet operational and business needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Answer incoming calls accurately and efficiently; this includes transferring to Physicians offices and specified departments, paging Physicians and/or staff members, giving directions and limited information, and answering general questions (office hours, clinic locations and phone numbers). - Placing outgoing calls for Physicians and staff members; this includes calling outside physicians, hospitals and facilities, pharmacies and patients. - Responsible for contacting Physicians for hospital floors, patient calls and emergency situations. Responsible for utilizing all avenues to reach Physicians an...