Case Manager

Job description

OUR PURPOSE IS ‘TO PROTECT’: WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE: Case Manager, Workers Services: - Full Time Fixed Term opportunity | Contract to August 2027 - Based in Speers Point | Flexibility to work 3 days from home About the role: Reporting directly to the Claims Lead, you will be responsible for providing customer service excellence in the management of claims under the new Coal Mine Insurance operating model. It is essential that this role collaborates closely with the team and with CMI customers and stakeholders to ensure durable and timely return to work outcomes are achieved. Your main responsibilities include: - Proactively handle all aspects of claims management in alignment with legislation and business rules - Collaborate with internal and external stakeholders to develop claims strategies - Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues - Deliver exceptional customer service and maintain high organisational standards About you: Your education, experience and skills will include: - Qualification in one of the auxiliary health roles, e.g. Physiotherapy, Occupational Therapy, Rehabilitation...