Therapy Services Representative - Riverview

Job description

Position Summary: The Therapy Front Representative is responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits. Qualifications: High School Diploma or equivalent, Customer Service Skills, and Preferably experience in the medical environment Key Responsibilities: · Provide Excellent Customer Service at all times. · Obtain therapy benefits for all patients walk over splints for patients. · Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions · Retrieve voice messages and ensure all calls are returned promptly and professionally · Ensure good communication with Therapist’s regarding all patient matters. · Contact any patients that should be advised of issues regarding their insurance such as: terminated coverage, therapy visits not authorized, e...