Customer Experience Insights Analyst

Job description

Location Address: 2500 Windy Ridge Parkway, Atlanta, Georgia 30339 Work Shift: Salary Exempt (United States of America) The CX Insights Analyst plays a critical role in transforming customer and operational data into actionable insights that drive measurable business outcomes. This role supports the Customer Experience organization by building reporting infrastructure, creating advanced dashboards, and analyzing performance across Customer Service, eCommerce, seller operations, and plant adherence. The CX Insights Analyst will partner cross-functionally to quantify the value of CX Initiatives, identify opportunities for improvement, and support data-driven decision making across the organization. This role is ideal for an analytical, detail-oriented professional eager to grow in business intelligence, automation, and strategic CX reporting. CX Business Intelligence & Reporting: Design, build, and maintain Power BI and Business Objects reports that deliver actionable insights. Develop dashboards that quantify the value delivered by the CX organization Translate business questions into clear KPIs and data visualizations Ensure data accuracy and alignment across systems including CRM,...