Concierge

Job description

Job Description The Concierge is responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn Las Vegas guests. Concierge are committed to providing personalized services of the highest level including but not limited to restaurant reservations, show tickets, transportation, shopping, spa & salon services, golf, amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind. - Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience. - Ensures all guest interactions are in accordance to Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services. - Resolves guest issues within limits of authority and empowerment. - Ensures the Wynn standards of cleanliness and appearance for all areas. - Maintains a safe and pristine work environment at all times. - Works with safety as a priority, and follows department and company safety standards. - Knows...