Customer Success Manager (CRM Specialist)

Job description

Description Our London team is growing, and we are looking for an experienced Customer Success Manager to join us! As a CSM, you will manage a portfolio of customers in the UK&I region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions. Please note, this role requires attending our London office 3 days a week* About The Role: What You’ll Do: - Act as the customer’s primary CRM advisor , guiding them throughout their lifecycle with monday.com CRM. - Lead deep technical discovery sessions to understand customer CRM processes, data models, integrations, and operational requirements. - Design, configure, and optimise end-to-end CRM solutions , including pipelines, automations, dashboards, permissions, and integrations. - Create and execute CRM adoption and rollout plans , ensuring successful onboarding, expansion, and long-term platform health. - Translate complex business and technical requirements into scalable, maintainable CRM architectu...