Customer Systems Resolution Specialist

Job description

Execute all tasks and activities related to the following operational areas and processes a service mindset to fulfill customers’ needs: ­ e-Commerce including EDI, Punch Out or e-catalogs - Responsible for e-Commerce implementation activities: Coordinating the work with involved stakeholders such as Customers and IT, gathering both business- and technical requirements and performing acceptance testing of the implemented solution. - Acting as the contact person for implemented e-Commerce solutions, providing support and taking corrective actions when needed. - Share best practices and competences in order to support, educate and advise 1st line Support, Frontline sales in promoting Coromant´s e-Commerce offer. - Coordinate with Global ERP organization and/or IT in case of critical problem - Support and push activities to increase electronic order levels and proper usage - Manage requests for product data used by Distributors Webshops and “Catalogue Houses” including dimensional, technical and visual images as well as creating and maintaining the Sandvik Coromant e-Catalogue within our Distributor's Webshop solutions. - Improve knowledge, awareness and understanding of online and mo...