Senior Associate - Technical Business Analyst
New York Life Insurance Co · New York City, New York, US
Location Designation: Hybrid - 3 days per week As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New...
Job description
Location Designation: Hybrid - 3 days per week As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. Role Overview: As a Senior Technology Analyst within New York Life’s Technology Organization, you will analyze, design, and support technology solutions that improve business efficiency and system performance with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. You will assess requirements, perform analysis, identify gaps, and collaborate with teams to deliver scalable, reliable, and high-quality solutions that align with enterprise goals. What You’ll Do: The Senior Technology Analyst will perform business, data, system, and technical analysis to translate complex requirements into actionable technology solutions. The role involves ass...