Customer Contact Specialist - Escalation Team

Job description

Requisition No: 873076 Agency: Department of Health: Working Title: Customer Contact Specialist - Escalation Team Pay Plan: Career Service: Position Number: 64053691: Salary: $34,760 - $37,000: Posting Closing Date: 04/05/2026: Total Compensation Estimator Tool: Division of Medical Quality Assurance: Bureau of Operations/Customer Contact Center: Customer Contact Specialist: *Pending Reclassification* Open Competitive Opportunity: Are you a problem-solver looking for a dynamic position? Do you enjoy research and providing solutions? Do you thrive on helping others and making a difference? We are seeking a highly skilled Customer Contact Specialist to join MQA’s Bureau of Operations, Customer Contact Center. The candidate selected for this position should be ready to lead by example, as this role it vital to our incredible team. Our team performs research for complex regulatory activities involving eligibility for registration, certification, and licensure. The Ideal candidate will be able to collaborate with team members, exercise independent judgement in resolving complex issues, provide clear guidance, and demonstrate strong analytical and problem-solving skills in dealing with po...