Deskside Analyst

Job description

We are looking for a Deskside Analyst to strengthen our on site End User Services team in Oslo / Høvik . The role delivers primarily second line support, with escalation and collaboration across internal virtual teams and selected vendors. You will work close to the business, with high visibility and frequent user contact. Responsibilities and key tasks: - Provide second line, customer facing support for end users and resolve incidents and requests escalated from the service desk. - Communicate clearly in writing and verbally and handle users at all technical levels, including in English and one or more Scandinavian languages when needed. - Resolve hardware issues and coordinate warranty cases, including running diagnostics with Dell support and coordinating repair or replacement. - Ensure all information is accurately recorded and updated in the service management tool, including correct categorization, notes, and closure. - Install, rebuild, or reinstall PCs in all offices using local IMAC procedures and ensure proper handover to end users. - Deliver basic in house user training and guidance, including meeting room usage support and common productivity topics as needed. - Use and...