Technical Support Specialist

Job description

Job Description Ingram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to our Education Services team in LaVergne, TN, just outside the Nashville area. The person in this role provides technical support for various Ingram Education Services applications, open systems, data fulfillment and digital products. They will also communicate with customers regarding problem determination and resolution for these products and will use the incident tracking system to provide detailed descriptions of customer issues with clear and easy to reproduce steps. Other responsibilities include determining the severity of problems and when to escalate higher priority issues to 3rd level support and upper-level management, continually improving the quality of support through product research and documentation, as well as maintaining and improving service levels. Want to help explore and build new ways to deliver content to the world? This position supports Ingram Education Services, an Ingram subsidiary, which is a major supplier of educational materials, textbooks, and instructional resources primarily serving schools and educators. IES is the authorized textbook deposito...