Customer Satisfaction Representative I

Job description

For Earth For Life BASIC PURPOSE AND SCOPE OF POSITION: Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: - This role will serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns. - Connection – Ensure dealer have a connected Kubota Service Experience - Development – Grow the ability of the dealer to provide the local markets best service experience for end customers. - Training – Dealers able to enhance skills through knowledge / information from Kubota University - Relies on independent decision-making and problem solving to complete job tasks - Support dealers and Kubota division personnel on customer survey system. - Support Service Strategy efforts through customer campaign action calls. - Help grow the Extended Warranty business by actively marketing the program ove...