Customer Service Representative

Job description

Provides customer service support to customers utilizing effective relationship management skills. How you make an impact: 1. Order Management 2. Complaint management - Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order - Based on customer request checking the availability of the inventory - Follow up with the customer - Backorder reporting Processing the orders of consignment stock - Support physical consignment checks (resolve discrepancies in cooperation with the sales team) - Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments - Ship to creation and maintenance in address book - Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.) - Coordination of FCA - Additional office duties such as archiving and categorizing relevant documents - If applicable basic EDI administration - May potentially act as a part of super-user network for JDE and SFDC - Participation moderately complex one time projects aiming for improvin...