Client Service Lead AZ

Job description

Job DetailsJob Location: Advanced Financial Company AZ - Tucson, AZ 85711Position Type: Full TimeSalary Range: $20.00 - $25.00 HourlySupport the Client Service Supervisor in management of staff and making sure service level requirements are achieved and maintained monthly. The Lead is the first point of contact for agent questions and escalation. This individual will must have proficient knowledge of client’s policies and procedures and able to solve small technical issues to assist agents. ESSENTIAL FUNCTIONS: Average Percent of Time (Must add up to 100%) 60% Answering and responding to customers by phone and email 20% Assisting client service agents with questions and escalations 5% Processing customer requests by email and mail 5% Special projects during slower call volume times 10% Working directly with Client Service Supervisor and Manager SPECIFIC DUTIES AND RESPONSIBILITIES: Answering Phones and Emails: Reply to questions/concerns Look up account information Set up and expire ACH payments Calculate payment amounts Request payment and fee adjustments Upload correspondence and documents in NLS Send correspondence and documents by email and mail Document accurately and in detai...