Medical Support Assistant

Job description

Overview CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities: - Serve as the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230, Outpatient Scheduling and Process and Procedures. - Schedule, track, and manage patient appointments, including pre- and post-appointment contacts, cancellations, no-shows, and re-scheduling in accordance with VA guidelines. - Process and resolve appointment no-shows within 24 hours and scheduling actions within established VA ti...