Medical Receptionist- Training Provided- Bilingual preferred!
Nationwide Vision · Buckeye, Arizona, US
SUMMARY A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee...
Job description
SUMMARY: A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. LOCATION: - Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: - Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support. - Provide exceptional customer service during every patient encounter (in person or via phone). - Display a professional attitude, greet patients promptly with a smile, and thank them when they leave. - Answer phones (both external and internal); assure prompt, courteous service at all times. - Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule. - Double check insurance authorizations to ensure completion and build accurate flow sheets. - Check out patients and collect correct payments...