Customer Success Manager - Sports Performance

Job description

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports franchises across North and South America including organizations from MLS, USL, NHL, AHL, NCAA DI, DII, and DIII, etc.) We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team. This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success. The role: In this role, you will manage a diverse portfolio of leagues, conferences, and mostly individual sports organizations (schools, clubs, teams) using Spiideo. Your responsibilities will include onboarding and training new customers, driving renewals and upselling opportunities, and ensuring customers fully maximize the value of Spiideo. Core responsibil...