Research Specialist

Job description

The Research Specialist is responsible for ensuring works, rights and permissions are properly represented within CCC’s internal systems and customer-facing products in a timely fashion. The individual in this position will play a key role in various aspects of creating, maintaining, and updating CCC’s customer, bibliographic, rights, and pricing metadata according to CCC policies, procedures, and standards. This person will also play a role in aspects of our Document Delivery business, including but not limited to maintaining backend catalog records and collections, and assisting with processing customer orders. What you will be doing: - Research and resolve internal and external customer orders, inquiries and metadata discrepancies; support Document Delivery by maintaining catalog records and publisher backend collections and entering and Referencing customer orders. - Support CCC’s inventory expansion goals by creating and maintaining Rightsholder/RRO accounts, agreements, and works and rights information. - Create/execute training plans for in-house and vendor consultants, and provide quality feedback during training period and beyond, on an as needed basis. Training responsibi...