Customer Contact Assistant

Job description

Find your purpose with a rewarding position on our Call Center Team as a Customer Contact Assistant! The Customer Contact Assistant will work at the CentraCare Plaza in St. Cloud within a fast-paced team structured environment. The Customer Contact Assistant will use a PC based call handling system to manage inbound and outbound communications for CentraCare. You will be responsible for a high volume of calls, both routine and complex, along with internal departmental calls. You will work closely with Providers, Nursing staff, Administration, Patients, and Community to meet their needs. Position may include the opportunity to work from home in a hybrid capacity. Schedule: - Full Time | 80 Hours Every Two Weeks - Afternoon/Eve: 8-hour Shifts | 12:30 pm - 9 pm | Every Other Weekend Rotation - Week 1 (M, T, W, F, Sat) Week 2 (Sun, M, W, Th, F) - Training for this position is on-site at CentraCare Plaza; hybrid options after successful in-office training Qualifications: - Minimum hourly rate of $17.93 per hour; exact rate of pay determined by years of related experience - Pay range: $17.00-$25.54 per hour - Evening shift differential of $1.00/hr; weekend shift differential of $1.05/hr...