Hotel Front Desk Clerk (Harrah's Metropolis, Illinois)

Job description

SALARY RANGE- $15 hr. BENEFITS - Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member. Serves as Hotel representative and customer service role model for other employees. Understands, values, and supports the Harrahs mission statement. Knows special events, promotions, and player programs. Resolves customer issues Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact departments customer service ratings. Responsible for the accurate check-in and checkout of guests. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on p...