Part-Time Customer Advisor (San Luis Obispo)

Job description

Description Supports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech generating devices to eligible deaf and disabled Californians. This is a Part-Time position (15 hours/week) Requirements: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: - Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options. - Assists customers with education and/or training regarding available services - Provides troubleshooting and technical support for equipment malfunctions and/or usage problems - Maintains the program database logging service records to comply with programmatic administration and reporting requirements - Coordinates with providers to resolve customer complaints - Works closely with Field Advisors to request and schedule field visits as appropriate - Provides complete and...