Clerk - Front Office (Overnight)

Job description

Competencies: - Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. - Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. - Books guest reservations or coordinates with VIP Services. - Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. - Provides exceptional customer service. - Work safely, following all established safety rules and regulations. - Communicate effectively wit...