Hardship & Insolvency Specialist

Job description

Not your average lender. Not your average workplace. At Jacaranda Finance, we do lending differently. We’re an award-winning, Australian-owned digital consumer lender on a mission to help everyday Australians build a better financial future. Our mission is simple but powerful: To be the backup lender of choice for everyday Australians when their bank says no. The Role: We’re looking for a Hardship & Insolvency Specialist who thrives on supporting customers through complex and sensitive situations. This person will take ownership of hardship cases, working closely with customers and third parties to deliver fair, sustainable outcomes while providing a supportive and empathetic experience. What you’ll be doing: - Manage sensitive customer interactions across phone, email, and other channels - Work with customers and representatives to create tailored, sustainable repayment plans - Provide empathetic support to customers experiencing financial hardship or insolvency - Liaise with third parties (e.g. financial counsellors, legal representatives) to support customer outcomes - Review and action daily reports, prioritising hardship and high-risk accounts - Proactively identify risks and...