Business Architect – Customer Support & Managed Services Digital Technology

Job description

Business Architect – Customer Support & Managed Services Digital Technology Description -: Make an impact at scale. Shape how Customer Support & Managed Services runs globally. Lead the architecture that powers our transformation. Why this role is exciting: In this role, you will be a key driver of transformation across Digital Technology for Customer Support and Managed Services. You will drive and support community if architects that shape the systems and processes that define how we operate, improve customer experience, and unlock efficiencies across regions and business units. This role combines strategic influence, hands-on design, and cross-functional leadership—with ample room to innovate, introduce modern tooling, and shape the future operating model for a global organization. What you’ll do: Lead enterprise-wide process architecture and improvement. Drive the blueprint for how we develop and run our systems, ensuring alignment with strategy, operational excellence, security, and compliance. Orchestrate process design and optimization. Coordinate cross-functional work, guide teams through transformation initiatives, and ensure milestones, documentation, and outcomes are del...