Lead Patient Service Rep

Job description

Qualifications: - Lead and support daily front desk and patient scheduling operations to ensure efficient provider utilization, smooth patient flow, and minimal wait times to maintain Patient-Centered Medical Home (PCMH) - Oversee patient check‑in/check‑out, insurance verification, payment collection , and accurate execution of the sliding fee discount scale in coordination with patient financial counselors. - Perform and assist with all tasks related to provider schedules , including adjustments scheduling and optimization. - Utilize EHR and scheduling systems to accurately manage appointments and patient data. - Monitor, track, and trend recurring scheduling, eligibility, and PSR‑related errors ; conduct quality assurance reviews and collaborate with leadership to develop corrective action plans and training. - Compile, analyze, and report performance metrics to leadership, identifying trends and opportunities for improvement. - Train, mentor, coach, and support PSR and front‑line staff on procedures, policies, protocols, workflows, and service expectations. - Assist with implementing and enforcing new processes and procedures outlined by Spectrum Health Services, Inc., and serve...