IT Zendesk Administrator

Job description

Location : Come and join us in Hamburg, Berlin or Barcelona! We are looking for a Zendesk Platform Specialist to support our Team! YOUR DAILY ADVENTURES WILL INCLUDE: - Be the Master of the Zendesk Platform! Take full ownership of our Zendesk instance (Support, Guide, Talk, Chat, and Explore). You will be the go-to expert for configuring, maintaining, and optimizing the platform to ensure a seamless experience for both our agents and customers. - Power Up Automation & Orchestration! Design, build, and maintain advanced workflows, triggers, automations, and macros. You'll leverage Zendesk’s API and integration tools to connect Zendesk with our broader tech stack (Jira, Slack, Salesforce), making support faster and smarter. - Make Support Effortless! Architect and fine-tune our self-service strategy. This includes managing the Zendesk Guide help center, optimizing Answer Bot/Chatbots, and implementing proactive support solutions that reduce ticket deflection and empower users. - Be the Bridge Between CX & Tech! Partner closely with Customer Experience, Product, and Customer Care to translate business requirements into technical configurations. You’ll lead the rollout of new Zendesk f...