Sr. Customer Specialist

Job description

6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 CarMax, the way your career should be! About this job As a Senior Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with other Customer Specialists in your store and teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. In addition, you will facilitate the direction of work and disseminate tasks from the management team to other Customers Specialists in all areas of work. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too. What you will do – Essential Responsibilities - Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications - Delegate and direct the store’s workflow, answering questions related to any store transaction, handl...