Customer Success Manager - Dutch

Job description

About the Role Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives. Location - Berlin, Germany What You'll be Doing - Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs - Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively - Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements -...