Front Office Manager

Job description

Front Office Manager Salary Range $65,000 - $75,000 annually Who We Are: At Canopy by Hilton Baltimore Harbor Point , we deliver a vibrant, neighborhood-inspired guest experience in the heart of Baltimore’s waterfront community. We believe hospitality is personal—rooted in genuine connections, thoughtful service, and a commitment to excellence. Our team sets the tone for every stay, creating welcoming moments that reflect the energy, culture, and character of Harbor Point. We’re looking for a Front Office Manager who leads with confidence, communicates with clarity, and thrives in a fast-paced, guest-focused environment. This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture. Position Summary: The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best. The ideal candidate is a hands-on leader who balances operational discipline with a warm, approacha...