Payment Representative III

Job description

RESPONSIBILITIES: This position plays a key role in making sure Accounts Receivable is following the PCI guidelines working in a secured environment. All of the work is time sensitive and will need to be completed in a timely manner to meet department service level requirements. - This position will be responsible for generating tokens for all credit card orders we receive through email, fax and white mail. They will then be responsible for redacting the credit card number. - Will assist in processing credit card exception reporting. - Will need to be able to research credit card orders through Oracle, the AS400 and other Web Based programs. - Will take incoming calls assisting customers with the credit card orders as well as make out bound clarification calls. - Communication includes internal transfer calls from other customer service agents as well as from our St Charles Inside sales office. - Will provide feedback to the NSO management team and perform other duties as required. Qualifications: Ability to learn new skills quickly and retain information learned. - Confidentiality required. - Excellent written and oral communication skills with the ability to express thoughts clea...