Platform Specialist

Job description

Job DetailsJob Location: Farmington Hills Office - Farmington Hills, MI 48334Position Type: Full TimeSALARY RANGE $50,000-$55,000 POSITION LOCATION: This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. POSITION PURPOSE: Responsible for providing exceptional service and an advanced level of support to credit union user platforms. Works with other team members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers platform and technical questions and troubleshoots various requests. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients. DUTIES & RESPONSIBILITIES: Tier 2 Support Escalation: Serve as an escalation point for tier 1 teams, providing tier 2 support for complex issues. Subject Matter Expertise: Act as a Subject Matter Expert (SME) in troubleshooting and researching advanced platform issues, including those related to the Symitar...