Customer Care Advisor - German and English Speaker - Part-Time

Job description

Customer Care Advisor - German and English Speaker - Part-Time Department: Customer Care: Employment Type: Permanent - Part Time Location: Coventry: Description: Location: Remote (UK or Ireland): Hours: Part-Time | 20 Hours within: Are you passionate about delivering exceptional customer service? Are you fluent in German, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team. - Monday – Friday: 6:30am – 10:00pm - Saturday & Sunday: 9:00am – 5:30pm About the Role: Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Key Responsibilities: We would like to meet someone who is - Provide fast, friendly, and effective support via phone, live chat, and email - Help customers throughout their jou...