Casino VIP Hospitality Host

Job description

HOW YOU WILL CREATE THE EXTRAORDINARY: - Greet guests on the casino floor and participate in social events and special promotions. - Use sound judgment and make decisions in alignment with established comp and expense guidelines. - Maintain strong relationships with guests to increase loyalty and repeat visitation. - Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements. - Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences. - Identify and engage new customers based on criteria established by property leadership. - Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment. - Spend 80–90% of the shift standing or walking on the casino floor engaging with guests. - Handle demanding guests and situations calmly, professionally, and with sound judgment. - Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty. - Provide consistent, polite, timely, and accurate information to guest...