IT Infrastructure Specialist

Job description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together! Job Description: Join our team as an IT Infrastructure Specialist and help us build and maintain a reliable, secure, and scalable IT environment. You will play a key role in supporting daily operations and driving improvements across our infrastructure landscape. Tasks: - Carry out 2nd and 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on BSH-dedicated IAM Products and Services as well as One Identity Manager - Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations - Analyze incidents in depth, identify error causes, transfer to and exchange with IAM Problem Management for the benefit of the affected users. - Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, ...) -...