Patient & Family Experience Improvement Consultant

Job description

The Patient & Family Experience Consultant partners with leadership and clinical teams to advance strategies that elevate the human side of care. As a subject matter expert in patient-centered excellence, you will translate the "voice of the patient" into actionable improvements, ensuring the organization meets or exceeds experience goals. This role serves as a cultural role model and coach, working directly in patient areas to mentor staff on service rounding, relationship-building, and integrating patient feedback into daily operations to create a seamless, empathetic care environment. Required Education and Experience: Bachelors Degree in Healthcare Administration or equivalent experience Minimum 3 years of experience in clinical care, healthcare coaching, or patient experience. Demonstrated success in leading strategic initiatives and developing service skills in others through training and mentorship. Required Credentials: Preferred: MA/MS degree in Healthcare or related field Certified Patient Experience Professional (CPXP) Certification or Change Management (ProSci) certification preferred. Compensation Range: $97,665.00 - $146,497.00 per year Salary Information: This compen...